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360度管理沟通

 文章来源:石顿企管 时间:2019-07-15 11:01
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360度管理沟通
360度沟通的技术与艺术,令你游刃有余
课程时间:2019年 8月13-14日上海   
课程费用:4980元/人(含教材,午餐及茶点)
                                                                                                                                                                                                   
谁来参加?                                                                                                                                                                                                               
* 企业部门经理、主管                                                                                                                                                                                                                      
* 总监、事业部负责人                                                                                                                                                                                                                     
* 副总经理                                                                                                                                                                                                              
课程时长                                                                                                                                                                                        
* 2天(14小时)                                                                                                                                                                                                    
有何收获?                                                                                                                                                                                                              
* 掌握有效沟通基本原理;跨越有效沟通障碍,透视良好人际关系建立                                                                                                                                                   
* 系统介绍管理沟通中的信息传递、理解技能与策略                                                                                                     
* 剖析自己和他人沟通风格及特点,并且实战应用                                                                                                      
* 如何进行向上、向下有效的沟通技能                                                                                                                     
* 认知和掌握跨部门沟通渠道及策略                                                                                                                        
* 如何在管理谈判中应用策略分析法突破谈判障碍                                                                                                      
* 担任有下属有上司有平级工作伙伴的工作
                                                        
先决条件?                                                                                                                                                                                                              
* 之前需要对沟通有基础认知                                                                                                    
为何参加?                                                                                                                                                                                                              
本课程以讲授、演练、讨论等多种教学活动,找到沟通问题的本质,学会如何在沟通中倾听与理解,如何通过表达和提问有效影响对方,如何避免非理性沟通,建立情商与人际关系及提供上下级和跨部门沟通的对策。
                                                                                                                                                                                                   
课程大纲                                                                                                                                                                                        
第一模块:跨越有效沟通的障碍                                                                                                                               
* 案例故事:三个有趣故事的沟通警示                                                                                                                     
> 不"会"沟通我们会"死"的很惨!                                                                                                                            
* 我们真的了解沟通吗                                                                                                                                                                                                                      
> 沟通 VS职业生存与发展                                                                                                                                                                                                               
> 有效沟通模型                                                                                                                                                                                                      
* 当问题出现时,反思自我还是归罪他人?                                                                                                                                                                                             
> 影响沟通的8种个人障碍分析                                                                                                                                                                                                       
> 影响沟通的5种组织障碍分析                                                                                                                                                                                                       
> 实战应用:沟通漏斗原理解析及"2个假设"实战应用                                                                                                  
* 主动沟通与建立良好"人际关系"                                                                                                                            
> 人际关系建立与发展4阶段                                                                                                                                                                                                          
> 人际关系状态与相互作用水平                                                                                                                              
> 乔哈里窗:主动沟通与"自我暴露"程度                                                                                                                 
> 如何进行有效的"人际互动"                                                                                                                                                                                                           
第二模块:玩转管理沟通的"魔方"                                                                                                                            
* 管理沟通全透析                                                                                                                                                                                                    
> 管理过程与沟通的关系                                                                                                                                                                                                                 
> 管理沟通的5个层面和4种类型                                                                                                                            
> 管理沟通的3种重要错误                                                                                                                                                                                                              
> 现场测试:你是否为独裁型领导?                                                                                                                       
* 管理沟通中的信息传递策略                                                                                                                                                                                                           
> 实战演练:成功说话的6大核心要诀                                                                                                                    
> 案例分析:有效面谈6大障碍和促成面谈的7大思考                                                                                                
* 管理沟通中的理解信息的策略                                                                                                                                
> 有效倾听7大障碍与6个原则                                                                                                                                                                                                        
> 4种提问的技巧及合理应用                                                                                                                                                                                                            
> 实战演练:非语言沟通技能与策略                                                                                                                         
第三模块:沟通风格与曲线沟通                                                                                                                               
* 案例故事:四个死囚的别样风格                                                                                                                            
> 不同的风格决定了不同的想法和做法                                                                                                                    
> 了解自我,看懂他人,沟通风格现场测试                                                                                                                
> 四种类型沟通风格特点                                                                                                                                                                                                                 
* 『见"人"说人话,见"鬼"说鬼话』的沟通艺术                                                                                                           
> 正确的沟通方子,方能迈向通畅                                                                                                                            
> 如何有效识别沟通对方及差异化沟通的要诀                                                                                                              
* "情境同一"原理解析及实战应用                                                                                                                              
> 正确理解情境同一在有效沟通中的作用                                                                                                                
> 案例视频分析:创造两种情境来化解沟通中的冲突                                                                                                                 
> 情境同一如何寻找共识的5大途径                                                                                                                        
> 案例视频分析:听完这个乐章吧!                                                                                                                                   
* 懂得给与面子,方能赢得面子                                                                                                                                        
> 什么是曲线沟通?                                                                                                                                                                                               
> 曲线沟通的原因和优缺点                                                                                                                                                                                                              
> 曲线沟通在实际工作中的合理应用                                                                                                                                                                                                      
第四模块:管理沟通方向与技能                                                                                                                                 
* 赢得上司,方能赢得空间                                                                                                                                                                                                               
> 用放大镜全方位透析你的上司                                                                                                                              
> 与上司沟通的5大核心内容解析                                                                                                                            
> 向上司请示汇报5大程序和3个基本态度                                                                                                             
> 案例研讨:说服上司的要诀与技能                                                                                                                       
> "洋葱模型"在上司沟通中的有效应用                                                                                                                       
> 赢得上司器重的4个要诀。                                                                                                                                                                                                          
> 问题与解答:与上司沟通学员问题案例分析交流。                                                                                                                     
* 赢得下属,才能赢得业绩                                                                                                                                                                                                               
> 与下属有效沟通的八个维度解析                                                                                                                             
> 案例视频:我有权对你下指令                                                                                                                              
> 如何让你的指令更有效地执行                                                                                                                                 
> 赞美与批评下属的方式与时机                                                                                                                                 
> 有效激励,帮助下属达成目标                                                                                                                              
> 案例视频:如何成为合格的领导者                                                                                                                       
* 如何突破与"难缠员工"的沟通障碍                                                                                                                         
> 怎样与90后员工进行有效沟通                                                                                                                            
> 怎样与年长且资历深员工进行有效沟通                                                                                                                
第五模块:跨部门沟通渠道与策略                                                                                                                            
* 分析研讨:部门间埋怨和扯皮的背后是什么?                                                                                                           
> 部门间沟通与协作问题现象及原因分析                                                                                                                  
* 部门间的沟通协作,制度为先还是境界为先                                                                                                                
> 正确认知部门间沟通与协作的基础和关键点                                                                                                              
> 如何认知和熟悉协作部门的工作内容?                                                                                                                
> 怎样让他部门目标变成本部门目标                                                                                                                       
* 没有合理的沟通渠道,就不可能有通畅的沟通                                                                                                          
> 有效建立跨部门间正式沟通渠道与非正式沟通渠道                                                                                                     
> 跨部门沟通策略:掌握各自部门特点及沟通双方特点                                                                                                  
* 如何进行高效的跨部门会议?                                                                                                                               
> 跨部门会议常见的9大问题分析                                                                                                                           
> 高效跨部门会议的应对对策                                                                                                                                                                                                          
* 如何赢得旁部门和愉快沟通协作                                                                                                                            
> 如何赢得同级同事配合的9大原则                                                                                                                       
> 同级间产生矛盾的12种原因及化解矛盾的8大建议                                                                                                
第六模块:管理谈判沟通与策略分析法                                                                                                                        
* 管理工作中谈判沟通的本质和影响因素                                                                                                                   
> 如何理解谈判沟通                                                                                                                                                                                               
> 管理与谈判的关系                                                                                                                                                                                               
> 影响谈判沟通的因素                                                                                                                                                                                                                     
> 有效确定你的LAO及MSO                                                                                                                                                                                                           
* "洋葱模型"在谈判沟通中的实操应用                                                                                                                       
> 实战演练:这次谈判该如何进行?                                                                                                                       
> 洋葱模型各层要素详细剖析                                                                                                                                                                                                          
> 合理选择六大谈判核心策略                                                                                                                                                                                                          
* "方"与"圆"的沟通艺术                                                                                                                                                                                                                    
> 如何让管理更顺畅,如何让沟通更有效                                                                                                                                                                                                             
相关课程                                                                                                                                                                                        
* 作为管理者你可能还会对《跨部门沟通与协作》、《中层管理能力提升》感兴趣                                                              
* 想要在管理沟通上更进一步,你可能需要学习《引导技术成就高效会议》《团队修炼之-高效开会》           
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* 美国 ICQAC高级国际职业培训师                                                                                                                         
* 2007年度金牌培训师                                                                                                                                                                                                                     
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* 有20多年在外企、合资企业、国企、私营企业等公司担任高级主管的工作经历,曾先后担任某法资国际集团亚太区总裁助理及多家公司总经理等职
* 擅长领域                                                                                                                                                                                                              
* 《360度管理沟通》--有效提升中层经理团队沟通力                                                                                                           
* 《打造高效执行力》--有效提升中层经理团队执行力                                                                                                            
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* 学员反馈                                                                                                                                                                                                              
*  "杨老师平易近人,授课经验丰富,举例生动,关于跨部门沟通的讲解帮助我克服了工作上的困难,很感谢他。"
                                                           --李先生(某国内知名机电公司)
* "课程的现场互动设计得很合理,数量也多,让我们在实践中得到锻炼、提升。"                                                                                                                                                                                                                                                        
                                                           --王女士(某国内知名金融公司)
* "老师分享的沟通方法和大量的案例对我工作的启发很大,让我重新认识了沟通。"                                                          
                                                           --任女士(某国内知名装饰公司)

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